Return Policy
At Lilly Marine, we want customers to feel confident buying from us. We accept returns and exchanges on eligible products purchased from Lilly Marine, subject to the terms below.
Return Window
Eligible products may be returned within 15 days of purchase.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
opened or used liquids, chemicals, cleaners, coatings, waxes, compounds, or treatments
products that have been installed, applied, or used
special-order or custom-order items
clearance or final-sale items
gift cards
labor, detailing services, maintenance services, inspection fees, diagnostic fees, and other completed services
In-Store Returns
Returns for eligible items may be brought to Lilly Marine during normal business hours.
Lilly Marine
24282 Alabama 59
Robertsdale, AL 36567
Phone/Text: (251) 510-1420
Refunds
Once a returned item is received and inspected, approved refunds will be issued to the original payment method. Refund timing may vary depending on your bank or card provider.
Contact Us
For return or exchange questions, contact:
Lilly Marine
Phone/Text: (251) 510-1420
Website: www.lillymarine.com
Condition of Returned Items
To qualify for a return or exchange, items must:
be in new and unused condition
be returned in the original packaging
include all original parts, accessories, manuals, and documentation
be accompanied by proof of purchase
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact Lilly Marine as soon as possible. We will work with you to make it right through a replacement, exchange, store credit, or refund as appropriate.
Online Order Returns
If you purchased an item online and need to return it, contact Lilly Marine first for return instructions.
Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Exchanges
We accept exchanges on eligible items within the return window, subject to product availability.
Special Notes for Marine Products
Because many marine care products are chemical-based or can be compromised once opened or used, Lilly Marine cannot accept returns on opened or used product bottles, containers, or treatments unless they are defective.